Sunday, July 3, 2011

Sony and the Sisters of Perpetual Dysfunction.

11am Monday Morning Still waiting for my computer to be delivered.

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Date: Mon, 4 Jul 2011 08:14:38 +1000
Subject: Job Number 84724 LCE. Life's Bad!
From: wednesday kennedy
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Attention Jo the Manager. At LCE services.

Dear Jo,

For some reason Matthew won't give me your surname. Perhaps this is wise policy because I imagine there are a lot of angry clients, some who prefer the sword to the pen. Lucky I can write because a PEN is all I am left with. It's Monday morning and I have two clients to ring in an hour to tell them why they won't get their work today.

Then I have to ring up Couriers Please AGAIN. I don't know why they call themselves Couriers Please because it doesn't matter if you're on your knees and begging for your goods they still won't deliver them. Apparently I don't have my computer back because that computer was not fixed in time to make that courier. A parcel delivery service that makes as many trips a day as the train to Tamworth and that only works 2 hours in the morning on a Saturday between 6am and 8am.

Do I live in the third world? .

Because they would not deliver on Friday I rang them Friday and organised to pick up the computer myself from their warehouse in Homebush Bay. I organised my father to get out of bed at the crack of dawn and drive me there on Saturday and the place was hermetically sealed. The woman that I spoke to told me to go around the back. And promised me that my time would not be wasted. There was no back. My time was wasted. Not only My time but my Father's time. My Clients time. Everyone seems to be paying for this fiasco except the PEOPLE WHO ARE BEING PAID to fix it.

What is an International company like LCD doing working with a cheap dodgy no service courier company like Couriers Please?

Let me guess? To save money. To give your executives a bigger bonus and keep your surplus nice and fat. Because it sure isn't to keep your customers happy or to advance your good name and reputation. And now because of your cheap decisions and your dysfunctional chain of command my good name and reputation as somebody who finishes the job on time and delivers on time will be finished. Because unlike big companies like Sony and LCE I have nobody to pass the buck onto. I work for myself and there are no excuses. Which is why I chose a brand of computer I thought I could trust not only with goods but with service.

But all I have experienced since I bought my new Sony Vaio Computer from Harvey Norman less than six months ago are problems. My hard disc fails is fixed again and then breaks down again within the week. Two weeks of work I have lost. This has has caused me enourmous and ONGOING stress.

So who is going to take responsability for this fiasco? Sony, the brand that cannot be trusted to sell me fully functional goods or LCE who doesn't fix my computer properly the first time and so has to fix it again and then not deliver it. Every link in this chain has failed me. Everybody is blaming every body else. If Harvey Norman is nothing more than the pimp at the door of a branded junk shop then why should I trust Harvey Norman?

If Sony, a company that I have been loyal to for the past ten years cannot look after me when it breaches my trust then why should I be loyal any longer? My colleagues who use Mac don't have problems like this. EVER. They all say 'I told you so.' And it looks like they were right. At least Mac doesn't pass the buck.

Where does this buck stop and who is going to compensate me for bucks lost.

I am waiting for your answer.

AND MY COMPUTER! Hopefully fixed this time.

Wednesday Kennedy.